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Help and Support

Elsa Support Website

Coronavirus support provides free resources for you to help your child/ren cope with the current viral outbreak -

Text a school nurse on our texting service ChatHealth on 07507 333356


Visit their website for more information on what the School Nursing service offers. It also has lots of useful information and advice on children and adolescent’s physical and mental health for parents to access -

Dear Parent/Carer

 At our schools, we wish to ensure that all our students and families are able to access support services if necessary during the current school closure. We understand that this unexpected closure may be difficult for some families and hope that the following contact details might help those needing additional support.


Below are contact details of a variety of external agencies that families may wish to call on for support should the need arise:

Family Lives Support Group Help and support to families that are struggling 0808 800 2222

 Action for Children Support and help for vulnerable children and their families

Homestart Helps families with mental health/bereavement/isolation Email: 01164645490

Young Minds Support Mental health support for children and young people 0800 802 5544 Free and Confidential Helpline

Relate Support for families 02392 827026

KOOTH Free Online Counselling up to 10pm Mon-Fri 12pm-10pm Sat-Sun 6pm-10pm Childline Support for children/young people 0800 1111

NSPCC Support for children 0800 800 5000


Partnership of Bildeston and Whatfield CEVCP safeguarding team through either or, and they will pass details on to Ms Golding, Mrs Healy, Mrs Clarke or Mrs Simmons.


Students Who Receive Free School Meals


The vouchers we were promised will be issued to parents when they arrive from the DfE and then can be used towards purchasing groceries. However, should families need additional practical support with food/shopping during this time, please contact either office and we can arrange for a packed lunch or small food parcel to be put together from the Bildeston kitchen.


There are also organisations in the local area who will be able to help:

FIND – Families in Need, a Suffolk charity who accept and distribute food to foodbanks and give support

Stowmarket Food bank - is their website

Hadleigh Food bank, based in Hadleigh, best contact seems to be by emailing: or facebook

West Suffolk Vineyard Church Storehouse is a food bank ministry which gives away food bags through agencies within Bury St Edmunds, to people who are living on the streets or are unable to provide enough food for themselves or their families. These food bags are offered completely free of charge and with a no-strings attached policy. As well as emergency food, Storehouse provides toiletries and nappies.

If you or someone you know needs to receive a food bag, you can get in touch with us through the office email (either or and we can arrange one for you.   

Please let us know if we can help


Yours sincerely


Lynne Golding

Executive Headteacher